When is it recommended to repair versus replace?
Clarke Contractors, Inc. takes several calls each year that involve damage to structural members. Trees, vehicles, fire and lightning are all causes to structural
damage. Most cases we see involve cracking, breaking, or burnt members. Trusses joist and wall framing often need repair or replacement. When is it recommended to repair versus replace?
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Communication by Ken
Communication is the most important thing for a general contractor. Customers want to be informed about everything. With today’s tools, this has never been easier. You can text, e-mail or leave notes. There are also programs that ensure you communicate when it is needed. Customers who are informed are happy. If the plumber doesn’t show up and the customer is not informed, it tears away at your credibility. I use communication to stay ahead of my customers. If I tell them before they have a chance to ask, they know their project is getting the attention it deserves.
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Shingle Upgrade by Jerry
Since hurricane Ike’s wind damages hit our area back in September of ’08, we’ve been replacing many roofs that have sustained damaged shingles. Ike generated sustained winds upwards of 70 miles per hour in our region of the country. Homeowners since have been thrust into the shingle market, having many choices of materials from which to chose. The most common roofing material is an asphalt composition shingle, commonly known as a 3-tab shingle. This type of shingle has a manufacturer’s warranty for 25 years and is rated to perform in up to 60 MPH winds.
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Customer Service by Sandy
Customer service is often said to be a thing of the past. Being employed at Clarke Contractors, Inc. has taught me differently. I am reminded daily of the importance of each customer. Every member of this company approaches each customer and their home as if it were a member of their family and their home. Each phone call is handled with concern, because that is what each employee feels for their customer and their damaged home. It is rewarding to be a part of a team that approaches every job as if it were their only job, treating each customer as a person, not a dollar sign.